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 Disability Program Navigator: Navigator Frequently Asked Questions 

14(Basic)  How much time do I spend in the One-Stop Career Centers versus out in the community?

(DPN Bi-weekly FAQ - 3-20-06 . Modified from the 2005 DOL-SSA DPN FAQs)

At first, you will spend much of your time in the One-Stop Centers learning about the workforce development system and becoming familiar with all of the partners and services. It is important to have a solid understanding of how customers are expected to navigate through the system, from the registration process to the eligibility requirements, before explaining the process out in the community. As you gain a better understanding of the workforce development system, you will be more prepared when reaching out to community services providers and employers. Your time will shift to being out in the community more as you begin introducing the DPN initiative, marketing One-Stop services, and gaining valuable input on how the One-Stops can more effectively serve job seekers with disabilities. You can also create opportunities for individuals with disabilities and community services providers to come to you by coordinating One-Stop tours, orientations, and adaptive equipment demonstrations.


As One-Stop services and your role as Navigator become more widely known, you will find yourself involved with a myriad of interagency networking groups, as well as invited to a variety of resource fairs, outreach presentations, and roundtables. You may have formed an interagency committee yourself involving key stakeholders from the workforce development and disability communities with the goal of improving employment outcomes for people with disabilities. These activities provide tremendous opportunities to represent the One-Stops in a variety of collaborations and to foster more meaningful partnerships. In addition, as you market One-Stop services and streamline referral processes with other agencies, more customers with disabilities will be coming into your One-Stops. The challenge is to find a balance between having a dedicated presence in the community and having a valued presence in your One-Stops. If you are out in the community too often, you will not be available to guide One-Stop staff in assisting individuals with disabilities or answer their questions as they arise. If you do not venture out into the community enough, you may miss opportunities for collaboration, as well as chances to pass on valuable resources to a diverse population of job seekers.


  RESOURCES:

Time Management: Lessons Learned –

This session, from the Disability Program Navigator Second Annual Training, features individuals from three projects who share the challenges they faced in managing multiple priorities and the successful strategies they implemented to structure and manage their time more effectively. If you would like a copy of the presentation please email DJ Diamond at ddiamond@ndi-inc.org

Building Relationships – Sustaining Systems Change
This session, from the Disability Program Navigator Second Annual Training, features three Navigators that shares the successful strategies they are utilizing to build relationships both within the One-Stop and within the community. Strategies include how they balanced their time in both areas. If you would like a copy of the presentation please email DJ Diamond at ddiamond@ndi-inc.org

Effective Communication Strategies --
This session, from the 2003 Disability Program Navigator Training: Impacting Systems Change and Innovation in the Twenty-First Century Workforce, includes a presentation by two Navigators who talk about communication strategies and the day in the life of a Navigator. If you would like a copy of the presentation please email DJ Diamond at ddiamond@ndi-inc.org

Note to DPNs: If you have comments, suggestions or questions relating to the above topic, please email DJ Diamond at ddiamond@ndi-inc.org . They may be added to this FAQ and the archived one on the One-Stop Toolkit website.