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 Disability Program Navigator: Navigator Frequently Asked Questions 

13(Basic)  How do I market One Stop Career Center services and the Navigator Initiative to job seekers with disabilities and community service providers?

(DPN Bi-weekly FAQ - 5-15-06 . Modified from the 2005 DOL -SSA DPN FAQs))

Although you will be introducing and explaining the Disability Program Navigator (DPN) Initiative to individuals with disabilities and community service providers, it is important that you primarily market One Stop Career Center services versus your role as a DPN . You will meet many people who are not familiar with the One Stop Career Center system and who will be excited about the opportunities presented. However, any job seeker can become easily overwhelmed with the self-directed environment of a One Stop Career Center and may need more specific directions on how to access various levels of service. By providing concrete examples of the benefits of using One Stop Career Center services, reasonable accommodations, and universal accessibility in your presentations, you will clarify job seekers’ rights and responsibilities. Adding these examples to marketing materials will also allow One Stop Career Center staff to read about the tangible ways they may help to ensure equal access for individuals with disabilities. Offer opportunities to share these materials and information by inviting individuals with disabilities and community service providers into your One-Stop Career Centers. You can bring your presentation to the community by having a booth at a resource fair or presenting at a conference for people with disabilities.

The following list provides concrete examples of the benefits of using One Stop Career Centers that can be helpful to review with job seekers with disabilities and community service providers, so they may gain a clear understanding of the services offered. The RESOURCES section below also offers recommendations on developing new marketing materials and presentations targeting individuals with disabilities and community service providers.

Disability Community: Benefits from Using One Stop Career Centers

  • Job leads
  • Enhanced labor market knowledge
  • Stronger employer relationships
  • Access to training programs
  • Access to Vocational Rehabilitation and other partners (list your local partners)
  • Access to computers, technology, internet
  • Computerized assessments, data bases, etc.
  • Job seeking and other workshops
  • Assistance with transition
  • Exposure to integrated settings
  • Expansion of resources

Disability Organizations: Examples of One Stop Career Center Relationships

  • Use of core services by job developer and job seeker
  • Accessing training and other services to meet a consumer need
  • Co-teaching of workshops
  • Use of One Stop Career Center space for individual and group activities
  • Consultation on disability issues
  • Collaborative service delivery - Possibly under Ticket-to-Work
  • Becoming a vendor for WIA and other funds
  • Agency desk within a One Stop Career Center
  • Coordinated job development with other organizations
  • Serving on One Stop Career Center disability advisory groups
  • Using One Stop Career Center to meet agency employment needs
  • Special projects
  • One Stop Career Center partner

  RESOURCES:

  • Guideline for Marketing the One Stop Career Center and DPN Initiative http://www.dpnavigator.net/pages/resources_a6.html
    This resource, developed by the National DPN Technical Assistance and Training provider includes recommendations that can be used as a guide when developing marketing materials targeting individuals with disabilities and community service providers. By providing specific examples of reasonable accommodations and universal accessibility in marketing materials, you will clarify job seekers’ rights and responsibilities, as well as help One Stop staff to understand how to more effectively serve individuals with disabilities.
  • One Stop Toolkit – Grantee Library – Navigator Resources – Sphere of Influence Section http://www.onestoptoolkit.org/library/libraryCategory.cfm?classnumber=20008.0
    The Library section of the One Stop Toolkit website represents a document repository of sorts, similar to a document manager. It includes different categories of posted materials shared and/or developed by DPN and WIG grantees. The documents included in the Sphere of Influence category represent materials/resources developed by grantees to conduct outreach and market to the community about One Stop services and resources available for job seekers with disabilities, services of the grantee as well as community outreach and marketing activities. Of particular interest are the many examples of Navigator Newsletters which have been created to share information with One Stop Staff and Partner Agencies. (NOTE: This section of the website is password protected. If you are a grantee and need your username and password, send an e-mail to Laura Gleneck at lgleneck@ndi-inc.org.
  • One Stop Toolkit: Marketing & Outreach - http://www.onestoptoolkit.org/statelocalbytopic.cfm#52
    These resources can be found on the main (public) side of the One Stop Toolkit website and include resources and materials developed by grantees.
  • One Stop Career Centers: Serving People with Disabilities
    A Publication from the National Center on Workforce and Disability
    Policy - Implementation - Research
    Access for All in Workforce Development / Issue 1 - June 2002
    http://www.onestops.info/article.php?article_id=69
    This issue provides an overview of services for people with disabilities in One Stop Career Centers. This issue also includes real-life examples of how Centers can meet the needs of customers with disabilities.

Note to DPNs: If you have comments, suggestions or questions relating to the above topic, please email DJ Diamond at ddiamond@ndi-inc.org . They may be added to this FAQ and the archived one on the One-Stop Toolkit website.